Return/Exchange Policy

Refund Policy

At Ombreia, we strive to deliver quality with every order. However, if you experience any issues with your purchase, please review our updated policies below.

Eligibility for Refund

  • You must contact us within 48 hours of receiving the delivery.
  • The product must be unused, unwashed, with all original tags intact, and in its original packaging.
  • Refunds will only be issued if the item was received damaged or defective due to our error.

Proof Required

  • Clear photos and/or videos of the product and packaging must be submitted.
  • We will cross-reference the proof with our quality control records before approving any refund.

RTO & Prepaid Refund Policy

  • If a prepaid order is returned due to RTO (Return to Origin), the shipping charges will be deducted from the refund amount.
  • The refund will be processed only after the product reaches back to us and passes our quality verification for condition, tags, and packaging.

Non-Refundable Conditions

  • Incorrect sizing or change of mind
  • Products used, washed, or returned without original tags/packaging
  • Delays caused by courier partners
  • Minor color or print variations due to screen differences

Final Sale / Sale Products

Sale items are not eligible for refund, return, or exchange once sold.

Exchange Policy

  • Exchanges must be requested within 7 days of the product being delivered.
  • After 7 days, we do not offer any exchange or store credit.
  • An exchange will only be processed after the product passes quality check — the item must be unworn, unwashed, in premium condition, with no odor and all tags intact, exactly as delivered.
  • A ₹299 exchange shipping fee will be applicable for all exchange requests.

  • For exchanges involving a different product, any price difference will be handled accordingly: no refunds will be issued for lower-priced items, and any additional amount for higher-priced items must be paid by the customer prior to dispatch.

Cancellation Policy

  • Prepaid orders cannot be cancelled once they have been processed.
  • COD orders can only be cancelled before they are shipped.

How to Request a Refund or Exchange

  1. Email us at support@ombreia.com within the required time window.
  2. Include your order number, issue details, and photo/video proof where applicable.

Our team will respond within 1–2 business days.